Hard Rock Hotel Cancun – Vacationeeze
1-800-592-EEZE

Hard Rock Hotel Cancun

Hard Rock Hotel Cancun

Distance from hotel to town, 10 miles (16 kms). Distance from hotel to Cancun International Airport (CUN), 11 miles (18 kms).

To live like a rock star means never being far away from the action. Lucky for you, the all-inclusive Hard Rock Hotel Cancun puts you right in the middle of it. Located in the heart of Cancun’s Hotel Zone, the hotel pays homage to a lifestyle of excess and unsurpassed services. It’s almost time to see the show in Cancun.

This all-inclusive hotel features 601 stylishly chic guestrooms in various categories including, 45 Deluxe Rooms, 133 Deluxe Gold, 256 Deluxe Platinum, 60 Deluxe Family, 61 Deluxe Diamond, 46 Rock Suite Platinum. Each room is ready to indulge with panoramic views of the ocean or lagoon and private balconies to enjoy the cool tropical breeze.

  • Rooms and Room Types
  • Amenities
  • Restaurant
  • Tips

Arrival/Departure Time:

• Check-in-time: 3:00 pm Check-out-time: 12:00 pm

Early check-in and late checkout on request, and subject to availability.

Children Policy:

• Children’s age break is 17 years old.

Maximum Occupancy:

2016 Deluxe Room*/*** – 4 adults or 2 adults with 2 children.

• Deluxe Gold King** – 2 adults or 1 adult and 1 child.

• Deluxe Gold Pure King** – 2 adults or 1 adult and 1 child. Deluxe Gold Double – 4 adults or 2 adults with 2 children. Deluxe Gold Pure Double – 4 adults or 2 adults with 2 children. Deluxe Platinum Double* – 4 adults or 2 adults with 2 children.

• Deluxe Platinum King** – 2 adults or 1 adult and 1 child.

• Deluxe Diamond – 2 adults.

• Deluxe Family – 4 adults with 2 children or 2 adults with 4 children including infants.

• Rock Suite Platinum 2 Bedroom – 4 adults or 4 adults with 2 children Rock Royalty Level Deluxe – 2 adults. Platinum King Rock Star Suite 2 Bedroom – 4 adults.

*A 5th body in the room will be allowed to stay in the same room with 4 guests if it is an infant (ages 0 to 3 years).

• **Rooms with guaranteed king bed will allow a child 4 to 12 years old or an infant 0 to 3 years old in the room with a rollaway or crib.

• ***This room category is no longer available after 12/16/16.

2017 Deluxe Gold King** – 2 adults or 1 adult and 1 child.

• Deluxe Gold Pure King** – 2 adults or 1 adult and 1 child. Deluxe Gold Double – 4 adults or 2 adults with 2 children. Deluxe Gold Pure Double – 4 adults or 2 adults with 2 children. Deluxe Platinum Double* – 4 adults or 2 adults with 2 children.

• Deluxe Platinum King** – 2 adults or 1 adult and 1 child.

• Deluxe Diamond – 2 adults.

• Deluxe Family – 4 adults with 2 children or 2 adults with 4 children including infants.

• Rock Suite Platinum 2 Bedroom – 4 adults or 4 adults with 2 children Rock Royalty Level Deluxe – 2 adults. Platinum King Rock Star Suite 2 Bedroom – 4 adults.

*A 5th body in the room will be allowed to stay in the same room with 4 guests if it is an infant (ages 0 to 3 years).

• **Rooms with guaranteed king bed will allow a child 4 to 12 years old or an infant 0 to 3 years old in the room with a rollaway or crib.

2018 Deluxe Gold King** – 2 adults or 1 adult and 1 child.

• Deluxe Gold Pure King** – 2 adults or 1 adult and 1 child. Deluxe Gold Double – 4 adults or 2 adults with 2 children. Deluxe Gold Pure Double – 4 adults or 2 adults with 2 children. Deluxe Platinum Double* – 4 adults or 2 adults with 2 children.

• Deluxe Platinum King** – 2 adults or 1 adult and 1 child.

• Deluxe Diamond – 2 adults.

• Deluxe Family – 4 adults with 2 children or 2 adults with 4 children including infants.

• Rock Suite Platinum 2 Bedroom – 4 adults or 4 adults with 2 children Rock Royalty Level Deluxe – 2 adults. Platinum King Rock Star Suite 2 Bedroom – 4 adults.

*A 5th body in the room will be allowed to stay in the same room with 4 guests if it is an infant (ages 0 to 3 years).

• **Rooms with guaranteed king bed will allow a child 4 to 12 years old or an infant 0 to 3 years old in the room with a rollaway or crib.

12/24/2015 – 9/15/2016 Deluxe Room, (DXZ) You have officially arrived. Accommodate every member of your entourage with the following amenities:

• Double hydro spa tub; Private bath with shower; Balcony with two chairs and a table; Liquor dispenser; Minibar with soda, bottled water, juice & domestic beer; LCD TV with satellite; Purified water; Rock Spa bath amenities; Bathrobes & slippers; Digital safe (laptop size); Individually controlled air conditioning; Coffee maker; Direct dial telephone; Bluetooth enabled wireless alarm clock radio; Hair blow dryer; Iron/ironing board; Free wireless internet; 24 hour room service; Turndown service. The views are limited and could be partially obstructed. This category does not include any type of ocean view rooms. This category is not open to Groups as availability is limited. 430 square feet.

• Bedding: 1 king bed or 2 double beds.

Deluxe Gold King, (KXG) Amenities include double hydro spa tub, private bath with shower, balcony with two chairs and a table, liquor dispenser, mini bar with soda, bottled water, juice & domestic beer, LCD TV with satellite, purified water, Rock Spa bath amenities, bathrobes and slippers, digital safe (laptop size), individually controlled air conditioning, coffee maker, direct dial telephone, alarm clock, hair dryer, iron/ironing board, free wireless internet, 24 hour room service, turndown service; Bluetooth enabled wireless alarm clock radio. 430 square feet.

• Bedding: 1 king bed. View: Lagoon.

Deluxe Gold Pure King, (G9K) All the regular Deluxe Gold awesomeness with the addition of the PURE standard. PURE Hypo-allergenic rooms are designed to provide a better night’s sleep for all guests, especially allergy sufferers.

• In addition to our usual cleaning protocol, our PURE rooms undergo an additional seven step process intended to reduce airborne particles and minimize the presence of potential irritants. This process includes installation of a state-of-the-art air purification system and treatment of all coverings and surfaces in the guest room. All PURE rooms are installed and maintained on an ongoing basis by PURE Solutions.

Deluxe Gold Double, (6GD) Amenities include double hydro spa tub, private bath with shower, balcony with two chairs and a table, liquor dispenser, mini bar with soda, bottled water, juice & domestic beer, LCD TV with satellite, purified water, Rock Spa bath amenities, bathrobes and slippers, digital safe (laptop size), individually controlled air conditioning, coffee maker, direct dial telephone, alarm clock, hair dryer, iron/ironing board, free wireless internet, 24 hour room service, turndown service; Bluetooth enabled wireless alarm clock radio. 430 square feet.

• Bedding: 2 double beds. View: Lagoon.

Deluxe Gold Pure Double, (G9D) All the regular Deluxe Gold awesomeness with the addition of the PURE standard. PURE Hypo-allergenic rooms are designed to provide a better night’s sleep for all guests, especially allergy sufferers.

• In addition to our usual cleaning protocol, our PURE rooms undergo an additional seven step process intended to reduce airborne particles and minimize the presence of potential irritants. This process includes installation of a state-of-the-art air purification system and treatment of all coverings and surfaces in the guest room. All PURE rooms are installed and maintained on an ongoing basis by PURE Solutions.

Deluxe Platinum Double, (6PD) Amenities include double hydro spa tub, private bath with shower, balcony with two chairs and a table, liquor dispenser, mini bar with soda, bottled water, juice & domestic beer, LCD TV with satellite, purified water, Rock Spa bath amenities, bathrobes and slippers, digital safe (laptop size), individually controlled air conditioning, coffee maker, direct dial telephone, alarm clock, hair dryer, iron/ironing board, free wireless internet, 24 hour room service, turndown service; Bluetooth enabled wireless alarm clock radio. 430 square feet.

• Bedding: 2 double beds. View: Ocean.

Deluxe Platinum King, (XPK) Amenities include double hydro spa tub, private bath with shower, balcony with two chairs and a table, liquor dispenser, mini bar with soda, bottled water, juice & domestic beer, LCD TV with satellite, purified water, Rock Spa bath amenities, bathrobes and slippers, digital safe (laptop size), individually controlled air conditioning, coffee maker, direct dial telephone, alarm clock, hair dryer, iron/ironing board, free wireless internet, 24 hour room service, turndown service; Bluetooth enabled wireless alarm clock radio. 430 square feet.

• Bedding: 1 king bed. View: Ocean.

Deluxe Diamond, (DXI) Ocean view in the best locations. 430 square feet. Amenities include a double hydro spa tub, private bath with shower, balcony with chairs and a table, liquor dispenser with premium brands, mini bar with soda, bottled water, juice & domestic beer, LCD TV with satellite, iPod/alarm/radio dock, DVD/CD player, purified water, Rock Spa bath amenities, bathrobes & slippers, digital safe (laptop size), individually controlled air conditioning, espresso/American coffee maker, direct dial telephone, alarm clock, hair dryer, iron/ironing board, free wireless internet, 24 hour room service from select restaurant menus, nightly petit fours, turndown service, pillow menu, aromatherapy, exclusive beach bag (one per room/per stay), exclusive concierge phone service, pre-order breakfast the night before, Bluetooth enabled wireless alarm clock radio.

• Bedding: 1 king bed. View: Ocean.

Deluxe Family, (DFM) Two connecting rooms: one bedroom with a king bed and another bedroom with two double beds. 763 square feet. Available for families traveling with at least one child 4 to 17 years of age. Amenities include a double hydro spa tub in each room, private bath with double showers, balcony with two chairs and table, a mini bar with drinks the kids will like as well as a variety of adult beverages (soda, bottled water, juice & domestic beer), liquor dispenser, LCD TV with satellite in each bedroom, video game console with a selection of DVDs and video games available upon request, purified water, Rock Spa bath amenities, bath amenities, adult and kid’s bathrobes & slippers, digital safe (laptop size), individually controlled air conditioning, coffee maker, direct dial telephone, alarm clock, hair dryer, iron/ironing board, free wireless internet, 24 hour room service (special kid’s menu), turndown service, in room family guide with activities schedule, kid’s beach toys, family welcome amenities; Bluetooth enabled wireless alarm clock radio.

Rock Suite Platinum Two Bedroom, (62P) Two bedrooms: One bedroom with a king size bed and a second bedroom with two double beds. This suite includes a living area and dining area. Ocean or lagoon view or ocean and lagoon view (only a few rooms are available with both the ocean and lagoon view). 1065 square feet. Amenities include double hydro spa tub in each room, private bath with shower, private terrace with lounge chairs and chairs with a table, liquor dispenser, minibar with soda, bottled water, juice & domestic beer, LCD TV with satellite, iPod/alarm/radio dock, DVD/CD player upon request, purified water, Rock Spa bath amenities, bathrobes & slippers, bathroom scale, digital safe (laptop size), individually controlled air conditioning, espresso/American coffee maker, direct dial telephone, hair dryer, iron/ironing board, free wireless internet, 24 hour room service from select restaurant menus, nightly petit fours, turndown service, pillow menu, aromatherapy, Bluetooth enabled wireless alarm clock radio.

Rock Royalty Level Deluxe Platinum King, (6RP) You are now Hard Rock Royalty. Kick off your shoes and relax in paradise with your own Rock Royalty Personal Assistant (7:00am to 11:00pm); Ironing service (2 items per person/per stay); Upgraded fullsize Rock Spa bath products; Express luggage delivery; Complimentary shoe shine; Nightly Petit Fours; Aromatherapy and pillow menu; Spa tub preparation with 24 hours notice; Personal assistance with reservations (on and off property); Priority reservations to picks and mix program; Access to Rock Royalty areas on the pool, lounge and beach; Complimentary 25 minute couple’s massage at the Rock Spa; VIP check-in and check-out; Late check-out available (until 3:00pm available upon request and availability); Complimentary beach bag (1 per room/per stay); Bonus Track (Personal assistant will help review account and assist in express check*out); Priority booking for bali beds ($); Double hydro spa tub; Private bath with shower; Balcony with 2 chairs and a table; Premium liquor dispenser; Minibar (with soda, bottled water, juice, domestic beer and snacks); LCD TV with satellite; Purified water; Rock Spa bath amenities; Plush bathrobes & slippers; Sleeping mask; Loofah sponge; Digital safe (laptop size); Individually controlled air conditioning; Espresso machine; Direct dial telephone; Bluetooth enabled wireless alarm clock radio; Hair blow dryer; Iron/ironing board; Free wireless internet; 24 hour room service (a select a la carte menu); Turndown service.

• Bedding: 1 king bed.

Rock Star Suite Two Bedroom(*), Themed decoration of Elton John and The Police memorabilia; suite fit for a Hard Rock Queen.

• This suite comes fully equipped with two bedrooms with king sized beds, living room, dining room with marble top dining room table that sits six, and bar. Let’s not forget about the surround sound system with spot sound capability and terrace sound system. Take advantage of our unmatchable views of the ocean and Cancun lake on the two story terrace which also has its own music and lighting system. All of your Rock Royalty Level amenities are already included in this room category so you may rock on my highness. Amenities include: Rock Royalty Personal Assistant (7:00am to 11:00pm); Ironing Service (2 items per person/per stay); Upgraded fullsize Rock Spa bath products; Express luggage delivery; Complimentary shoe shine; Nightly petit fours; Aromatherapy and pillow menu; Spa tub preparation (with 24 hours notice); Personal assistance with reservations (on and off property); Priority reservations to picks and mix program; Access to Rock Royalty areas on the pool, lounge and beach; Complimentary 25 minute couple’s massage at the Rock Spa; VIP check in and check out; Late checkout available (until 3:00pm, available upon request); Complimentary beach bag (1 per room/per stay); Bonus Track: (Personal assistant will help review account and assist in express check out); Priority booking for bali beds ($); Double hydro spa tub; Private bath with shower; Outdoor shower; Two story terrace with lounge chairs and table; Premium liquor dispenser; Mini bar with soda, bottled water, juice, domestic beer and snacks; Home Theater and surround sound music system and Blue Ray player and lighting; 58″ high definition plasma TV; Bluetooth enabled wireless alarm clock radio; Bluetooth enabled wireless alarm clock radio; DVD/CD player upon request; Purified water; Plush bathrobes & slippers; Loofah sponge; Digital safe (laptop size); Individually controlled air conditioning; Espresso/American coffee maker; Direct dial telephone; Hair blow dryer; Iron/ironing board; Free wireless internet; 24 hour room service from select restaurant menus; Turndown service; Hangover kit; Private dinner on the beach (must be requested 6 hours in advance); VIP reservation of lounge chairs on the beach. 2,511 square feet.

• View: Ocean.

The Pure Promise

• Valid for Deluxe Gold Pure King and Deluxe Gold Pure Double categories.

• Shock Treatment: This advanced shock treatment destroys nearly all of the mold and bacteria in every nook and cranny of the room.

• Hypo-allergenic encasement for mattress and pillow: Soft, breathable micro-fiber coverings to allow for a more restful sleep.

• All surfaces specially treated: Upholstery and all soft surfaces are deep cleaned with a patented Pure clean solution.

• Air purification system: State-of-the-art system proven to kill 98% to 100% of bacteria and viruses.

• Pure shield: This bacteriostatic barrier applied to all room surfaces makes it nearly impossible for bacteria and viruses to survive.

• Deep clean air handling unit: A Pure treated air conditioning unit along with air clean filters results in healthier air circulating. Coils are deep cleaned and disinfected using PURE’s advanced treatment.

• Pure tea tree oil cartridge: Tea tree oil cartridge is installed into the air-handling unit to maintain sanitized conditions.

(*) Denotes on request basis only, no allotment given.

All accommodations include: hairdryer, iron, ironing board, purified water, coffee maker, safe (in accommodation), telephone (direct dial), television (satellite), air conditioning (individual climate control) and room service (24-hour).

Miscellaneous Amenities -mini bars (in Superior rooms only) -in room liquor dispenser -70% ocean view and 30% lagoon Nichupte view

Specific bedding and/or special requests are fulfilled based on availability and cannot always be guaranteed.

  • Activities Program
  • Bar (swim-up)
  • Beauty Parlor ($)
  • Billiards
  • Car Rental ($)
  • Concierge
  • Currency Exchange
  • Doctor (on call) ($)
  • Dry Cleaning Services ($)
  • Entertainment (nightly)
  • Fitness Center
  • Gift Shop
  • Ice Machines
  • Jacuzzi (outdoor)
  • Laundry Services ($)
  • Lobby Bar
  • Multilingual Staff
  • Parking
  • Ping Pong
  • Pool (outdoor)
  • Sauna
  • Spa (full service) ($)
  • Teen Club
  • Tennis Courts
  • Travel Agency ($)
  • Volleyball (beach)
  • Volleyball (pool)

Children’s Club The Little Big Club: An interactive kids area with a year round kids’ program that offers all the amenities of an all-inclusive luxury resort, plus fun, interactive activities every day. Music Lab It’s a long way to the top if you want to rock & roll…This vacation, take a shortcut. Hard Rock Hotels are excited to introduce the ultimate way to live out your fist-pumping, guitar-shredding fantasy, Music Lab. Music Lab will officially start the week of June 23, 2014 with a soft launch. The program will be available at Hard Rock Hotel Cancun and Hard Rock Hotel Riviera Maya. All guests 12 years and older can choose from 4 programs, complete with expert instruction and accelerated stage training. The program is free as a part of the all inclusive stay. No experience is needed and all are welcome to be in the band. Enjoy the fame amigo. Restrictions and cancelation penalties may apply. Wireless Internet service is offered in both public areas and guestrooms at no cost for guests using their laptops. If a guest needs to use the computer located in the business center, then they must pay the applicable fee. ($) Denotes a fee may be charged.

Please note: Some hotel amenities listed above may have an additional fee associated with them.

Dive Pool bar

Float Pool bar

Smash Bar Lobby bar

Splash Pool Bar

The Show Theatre with bar service during shows

The Market International buffet

Pizzeto Brick-oven style pizza

Ciao Italian fine dining a la carte

Frida Contemporary Mexican a la carte

Ipanema Rodizio Brazilian Grill

Zen Asian a la carte. Izakaya, teppanyaki & sushi

Make sure to take the memorabila tour, Brazillian Restaurant great for meat lovers, Pizza by the pool great afternoon snack

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1-800-592-EEZE