Terms & Conditions
Welcome to the Vacationeeze.com Website (the “Site”). This Site is offered to you, the user, conditioned upon your acceptance without modification of all of the terms, conditions, and notice set forth below. The terms “we”, “us”, “our” and “Vacationeeze.com ” refer to Vacationeeze.com .com, Inc., a Pennsylvania corporation. The terms “you” “customer” and “user” refers to the customer visiting the Website and/or booking a reservation through us on this Website, through our Agents. Vacationeeze.com in its sole discretion, may amend, modify or alter these Terms at any time by posting the updated terms on this Site. You are bound by any such modifications and should review these Terms and Conditions periodically.
Please read the following Terms and Conditions closely before using our Website. By accessing, browsing and using this Site, you acknowledge that you have read, understood and agree to comply with the Terms and Conditions stated here. By accessing this Website or to the extent that you book any travel products or services on this Site or through our Agents, you agree that these Terms and Conditions shall apply to all such transactions. As a condition of participation, the customer hereby agrees to now and forever hold harmless and indemnify Vacationeeze.com its owners, officers, agents and employees from and against any and all claims, losses, damages, causes of action, suits and liability of every kind, including all expenses of litigation, court costs, and attorney fees, for any property damage, injury, death or losses associated therewith, arising from or in connection with participation in the trip. If you do not accept any part of these Terms and Conditions, you must discontinue use of this website. Any payment constitutes final acceptance of these Terms and Conditions set forth herein.
ACCEPTABLE USE
You represent that you are of sufficient legal age to create binding legal obligations for any liability you may incur as a result of the use of the Site. Minors, as defined under the laws of their jurisdiction, are not eligible to register for, use, or purchase the products or services available on the Site. If you use the Site, you are responsible for maintaining the confidentiality of your account information and your password. You understand that you are responsible for all uses by you and those using your login information and you agree to accept responsibility and financially accountability for all activities that occur under your account or password. Users are prohibited from making any speculative, false or fraudulent reservations. We retain the right at our sole discretion to deny access to this Website and services we offer at any time and for any reason, including but not limited to the violation of this Agreement.
CHANGES, CANCELLATION, PRICING, FEES
The credit card holder must call Vacationeeze to change or cancel any portion of the reservation. We are not responsible for any changes or modifications that are made to the reservation without our assistance. Changes to, or cancellation of, any portion of the reservation will be assessed a minimum of $75 per adult (age 12 and above) fee, plus any hotel fees up to 100%. If changing or canceling a published flight, a $50 per person Vacationeeze.com fee will be charged in addition to the applicable airline fee as per the individual airlines terms and conditions.
If making a change, you will be responsible for the fees, plus any increase in cost resulting from the change. Name changes are not allowed at any time on published flights. If Travel Insurance is purchased, it is nonrefundable once purchased. It must be purchased as part of your deposit. If you do not show up for or are considered a No Show for any portion of the reservation a 100% penalty will be assessed and no refund or credit will be issued. If you do not use one of the flights in your reservation the airline will cancel the remaining itinerary. Your credit card will be charged whether you use or do not use the services purchased, including partially used services. Promotional codes hold no cash value. If a promo code is used and changes or cancellation are processed, the discount will be not be applied to the future booking.
There may be additional baggage, ticketing, fuel, security, and seat selection surcharges assessed by the airlines at the time of check-in. In addition, government entry and departure fees may apply, depending upon the destination. The customer is solely responsible for these fees as well as all charges, duties, taxes, assessment and hotel incidentals arising out of your use of the Products and Services available from the Site. Incidental charges include, but are not limited to, charges for telephone and safe access, as well as maid fees and energy surcharges. Vacationeeze.com reserves the right to correct any pricing errors. Currency converters are based upon various publicly available sources and should be used as guidelines only. Rates may vary based upon your form of payment and may not be accurate.
DEPOSIT BOOKINGS
All deposited bookings include a nonrefundable $150 fee per person or if you are traveling as part of a group booking the fee will be $150.00 per person or the defined non-refundable fee per the booking form and/or the group booking contract. The purchase of travel insurance is strongly recommended and if purchased, the total price of travel insurance will be added to the initial deposit amount. All deposits, final payments and fees are non-refundable and non-transferable. The balance due is required at least forty five (45) days prior to trip departure or as defined by the travel provider or the group contract. Future payments will be automatically charged to the initial credit card used for the deposit payment on the dates noted on your deposit invoice. It is the responsibility of the client to verify that the credit card being used for final payment will be valid on the scheduled due date. The billing contact specified on the Payment Page will be the primary person contacted for any payment issues. Once final payment is made by the client for their trip or the trip they are paying for on behalf of others, their payment is non-refundable and non-transferable. If Travel Protection is purchased the initial deposit and cost of the insurance are non refundable and non transferable if you cancel your trip. In the case of a passenger or client traveling as part of a group booking, cancellation of the reservation after final payment has been made will also be subject to supplier penalties and liquidated damages as defined in the master group contract for which they are traveling under. In the event of a cancellation or nonpayment, the deposit fee or any payments provided for a trip will not be refunded, transferred or credited. Vacationeeze.com reserves the right to cancel the booking in the event of non-payment or payment dispute and withhold any portion of the deposit. No changes can be made to a booking prior to final payment being received. No deposit bookings will be accepted if the departure/check-in date is thirty (30) days or less from the booking date. All standard change, revision, and cancellation policies apply after full payment is received. For Land and Air package reservations: A deposit of the total price of airfare, plus package tax will be required at the time of booking. By using the Vacationeeze payment form at www.vacationeeze.com/submit-payment to make your deposit and/or final payment you are agreeing to these terms and conditions.
Vacationeeze.com reserves the right, in its sole discretion to modify, or discontinue the deposit program or to restrict its availability to any person, at anytime, for any reason, and without prior notice or liability to you. Vacationeeze.coms failure to enforce any provision of these terms and conditions shall not constitute a waiver of that provision.
DISCOUNTS
Various discounted offers that we provide herein referred to as “Discounts”, are not combinable at anytime. All Discounts offers must be provided to the agent at the time of booking to be considered valid. Vacationeeze.com has the right to deny the use of a discount offer once the booking is made. Discounts are valid for a minimum double occupancy package of a minimum of 6 nights or more. Discounts and other site promotions are non combinable cannot be used in conjunction with the Low Price Guarantee.
TRAVEL DESTINATIONS
Although most travel, including travel to international destinations, is completed without incident, travel to certain destinations may involve greater risk than others. Vacationeeze.com urges passengers to review travel prohibitions, warnings, announcements and advisories issued by the United States Government prior to booking travel to international destinations. Information on conditions in various countries and the level of risk associated with travel to particular international destinations can be found at www.state.gov, www.tsa.gov, www.dot.gov, www.faa.gov, www.cdc.gov, www.treas.gov/ofac and www.customs.gov.
By offering the sale of travel to particular international destinations, Vacationeeze.com .com does not represent or warrant that travel to such points is advisable or without risk and is not liable for damages or losses that may result from travel to such destinations. You acknowledge that the use or enjoyment of this purchase may be hazardous and inherently risky and, to the maximum extent permitted by law, you and the passengers will assume all risk arising out of or in connection to this purchase.
IMPORTANT NOTE REGARDING REQUIRED DOCUMENTS FOR ENTRY
Please note that when you reserve your vacation with Vacationeeze.com it is solely your responsibility to ensure you have the proper documents, based on your nationality, to enter, connect through, or stop in all of the destinations on your itinerary. Vacationeeze.comis not responsible for denied boarding or check-in due to improper documentation.
As of January 1, 2008, ALL persons, including U.S. citizens, traveling between the U.S. and Canada, Mexico, Central and South America, the Caribbean, and Bermuda by air, land or sea (including ferries), will be required to present a valid passport or other documents as determined by the Department of Homeland Security.
Non U.S. citizens should check with their consulate or embassy to determine the latest entry requirements for their destination. Passport, Visas, and other documentation required for travel is your responsibility and cost. American citizens can visit www.travel.state.gov for information on how to apply for their passports. We strongly encourage all American citizen travelers to apply for a U.S. passport well in advance of anticipated travel.
TSA SECURE FLIGHT PRIVACY NOTICE
The Transportation Security Administration (TSA) requires you to provide your full name, date of birth, and gender for the purpose of watch list screening, under the authority of 49 U.S.C. section 114, the Intelligence Reform and Terrorism Prevention Act of 1004 and 49 C.F.R. parts 1540 and 1560. You may also provide your Redress Number, if available. Failure to provide your full name, date of birth, and gender may result in denial of transport or denial of authority to enter the boarding area. TSA may share information you provide with law enforcement or intelligence agencies or others under its published system of records notice. For more on TSA policies, or to review the system of records notice and the privacy impact assessment, please see the TSA website at www.tsa.gov.
TRAVEL INSURANCE
Vacationeeze.com offers our clients the opportunity to purchase a travel insurance policy for their reservation. We strongly recommend our clients purchase one of the travel protection policies offered. The Policy must be purchased at the time of booking Cancellation under the “cancel for any reason” benefit in the policy must take place at least 72 hours prior to departure. Lack of cancellation will result in a claim being denied. Claims will be processed according to the policy that is purchased and the customer is solely responsible for filing this claim. After filing a claim and pending their approval, passengers will be issued a reimbursement as per the policy. Refunds will NOT be issued to a credit card. Vacationeeze.com will not issue a Future Credit Voucher or refund in the event that a claim can be filed. If a customer chooses not to purchase travel protection, cancellations will be processed in accordance with the Vacationeeze.com cancellation policy.
GENERAL TERMS OF USE
Personal information that is provided to Vacationeeze.com will be securely held in accordance with our Privacy Policy which can be found at https://vacationeeze.comnew/privacy-policy/. This period may extend beyond the end of your relationship with us but it will only be as long as necessary for us to have sufficient information to respond to any issues that may surface in the future. While no website can guarantee security, we have implemented appropriate administrative, technical, and physical security procedures to help protect the personal information you provide to us. Only authorized employees are permitted to access sensitive information and they may only do so for permitted business activity.
Vacationeeze.com .reserves the right to require an Authorization Form for reservations made using a credit card in which none of the passengers traveling on the itinerary are the Primary Card Holder. Vacationeeze.com .com may reserve the right to cancel the reservation if the Authorization Form is not completed.
Neither Vacationeeze.com nor the FAA or any provider of air traffic data makes any guarantees as to the accuracy, completeness, or adequacy of any flight schedules. Airlines retain the right to adjust flight times at any time. It is the passenger’s responsibility to confirm their flight times directly with the airline 24 hours prior to travel. Vacationeeze.com is not responsible for schedule changes issued by the airlines, denied boarding, mechanical cancellations or for overbooked flights.
Vacationeeze.com will not pay for an alternative airline and is subject to the policy and restrictions issued by the airline. Be advised that some airlines may charge additional fees, including, but not limited to the following: baggage, pre-assigned seating, infant taxes, fuel, security, and incidentals. All charges as well as any additional taxes and fees of any type are the passenger’s responsibility. Frequent flyer programs, incentives, certificates, upgrades and vouchers may not apply to Vacationeeze.com .com purchases. Airfare-only reservations will not be honored.
Passengers may be required to present a credit card at the time of check-in to provide confirmation of authorized card use or to secure any additional expenses. Some resorts have minimum age requirements and/or citizenship requirements to allow for check-in. If a reservation is booked and the age or citizenship requirements are not met, the customer will be held responsible for all change and/or cancellation penalties that are incurred to make changes. In the event that the number of passengers occupying a room changes, the remaining travelers will be responsible for any additional costs incurred as a result of the change.
Vacationeeze.com is not responsible for fees and/or penalties incurred as a result of departure from the resort before the scheduled departure date. No booking credit and/or refund will be granted for departures from the resort before the scheduled departure date. In the event that you do not show for the first night of your reservation and do not notify us of these changes, cancellation of your reservation may occur. Rooms are assigned at the hotel’s discretion and based upon availability. We will provide special requests to the service providers however we cannot guarantee that any special requests will be fulfilled; including but not limited to, bed types, smoking preferences and resort/in-room amenities. Failure to meet special requests does not signify a breach of contract. In the event that the supplier overbooks their property or for any reason beyond our control, we reserve the right to either provide alternative accommodations of a similar standard or cancel the reservation in full, our option.
If you experience an issue during your trip, you must call us immediately so that we can assist you in resolving your problem. To the extent permitted by applicable law, unless you file any grievances with Vacationeeze.com within 30 days after the termination of the trip, all parties are released from further liability. Services are provided on an “as is” and on an “as available” basis.
All expiration dates listed on the Website are effective at midnight, Eastern Standard Time.
LIABILITY DISCLAIMER
THE INFORMATION, SOFTWARE, PRODUCTS, AND SERVICES PUBLISHED ON THIS WEBSITE MAY INCLUDE INACCURACIES OR TYPOGRAPHICAL ERRORS. IN PARTICULAR, VACATIONEEZE.COM .COM, INC. AND ITS AFFILIATES DO NOT GUARANTEE THE ACCURACY OF, AND DISCLAIM LIABILITY FOR INACCURACIES RELATING TO THE INFORMATION AND DESCRIPTION OF THE HOTEL, AIR, CRUISE, CAR AND OTHER TRAVEL PRODUCTS DISPLAYED ON THIS WEBSITE (INCLUDING, WITHOUT LIMITATION, PHOTOGRAPHS, LIST OF HOTEL AMENITIES, GENERAL PRODUCT DESCRIPTIONS, ETC.), MUCH OF WHICH INFORMATION IS PROVIDED BY THE RESPECTIVE SUPPLIERS. HOTEL RATINGS DISPLAYED ON THIS WEBSITE ARE INTENDED AS ONLY GENERAL GUIDELINES, AND VACATIONEEZE.COM .. AND ITS AFFILIATES DO NOT GUARANTEE THE ACCURACY OF THE RATINGS. CHANGES ARE PERIODICALLY ADDED TO THE INFORMATION HEREIN. VACATIONEEZE.COM .COM, INC., ITS AFFILIATES, AND/OR THEIR RESPECTIVE SUPPLIERS MAY MAKE IMPROVEMENTS AND/OR CHANGES ON THIS WEBSITE AT ANY TIME.
VACATIONEEZE.COM, ITS AFFILIATES, AND/OR THEIR RESPECTIVE SUPPLIERS MAKE NO REPRESENTATIONS ABOUT THE SUITABILITY OF THE INFORMATION, SOFTWARE, PRODUCTS, AND SERVICES CONTAINED ON THIS WEBSITE FOR ANY PURPOSE. THE INCLUSION OR OFFERING FOR SALE OF ANY PRODUCTS OR SERVICES ON THIS WEBSITE DOES NOT CONSTITUTE ANY ENDORSEMENT OR RECOMMENDATION OF SUCH PRODUCTS OR SERVICES BY VACATIONEEZE.COM .COM, INC. OR ITS AFFILIATES. ALL SUCH INFORMATION, SOFTWARE, PRODUCTS, AND SERVICES ARE PROVIDED “AS IS” WITHOUT WARRANTY OF ANY KIND. VACATIONEEZE.COM, ITS AFFILIATES, AND/OR THEIR RESPECTIVE SUPPLIERS HEREBY DISCLAIM ALL WARRANTIES AND CONDITIONS WITH REGARD TO THIS INFORMATION, SOFTWARE, PRODUCTS, AND SERVICES, INCLUDING ALL IMPLIED WARRANTIES AND CONDITIONS OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NONINFRINGEMENT.
VACATIONEEZE.COM HAS MADE TRAVEL ARRANGEMENTS AS AN AGENT FOR THE TRANSPORTATION CARRIERS AND OTHER SUPPLIERS OF SERVICES CONNECTED WITH THIS PURCHASE, ALL OF WHICH ARE INDEPENDENT CONTRACTORS, INCLUDING BUT NOT LIMITED TO, THE CARRIERS, HOTELS, CRUISES AND OTHER SUPPLIERS PROVIDING TRAVEL OR OTHER SERVICES FOR THE RESERVATION. VACATIONEEZE.COM IN NO WAY OWNS OR OPERATES THE VEHICLES OR FACILITIES TO BE USED DURING THE TRIP. VACATIONEEZE.COM DOES NOT GUARANTEE THE PERFORMANCE BY OR ASSUME RESPONSBILITY FOR THE SUPPLIERS, THEIR EMPLOYEES, AGENTS, ETC. FOR THE ACTS, ERRORS, OMISSIONS, REPRESENTATIONS, WARRANTIES, BREACHES OR NEGLIGENCE OF ANY SUCH SUPPLIERS OR FOR ANY PERSONAL INJURIES, DEATH, PROPERTY DAMAGE, OR OTHER DAMAGES OR EXPENSES RESULTING THEREFROM. VACATIONEEZE.COM AND ITS AFFILIATES HAVE NO LIABILITY AND WILL MAKE NO REFUND IN THE EVENT OF ANY DELAY, CANCELLATION, OVERBOOKING, STRIKE, FORCE MAJEURE(inclement weather), LOSS OF TIME OR ENJOYMENT, INCONVENIENCE, MENTAL DISTRESS OR SIMILAR, FAILURE TO MAKE A CONNECTION, UNINTENTIONAL OR INTENTIONAL ACTS, NONPERFORMANCE, SUBSTITUTION OF ACCOMMODATIONS, THEFT OR OTHER CAUSES BEYOND THEIR DIRECT CONTROL, AND THEY HAVE NO RESPONSIBILITY FOR ANY ADDITIONAL EXPENSES, FINANCIAL LOSSES, OMISSIONS, DELAYS, RE-ROUTING OR ACTS OF ANY GOVERNMENT OR AUTHORITY.
IN NO EVENT SHALL VACATIONEEZE.COM, ITS AFFILIATES, AND/OR THEIR RESPECTIVE SUPPLIERS BE LIABLE FOR ANY DIRECT, INDIRECT, PUNITIVE, INCIDENTAL, SPECIAL, OR CONSEQUENTIAL DAMAGES ARISING OUT OF, OR IN ANY WAY CONNECTED WITH, THE USE OF THIS WEBSITE OR WITH THE DELAY OR INABILITY TO USE THIS WEBSITE, OR FOR ANY INFORMATION, SOFTWARE, PRODUCTS, AND SERVICES OBTAINED THROUGH THIS WEBSITE, OR OTHERWISE ARISING OUT OF THE USE OF THIS WEBSITE, WHETHER BASED ON CONTRACT, TORT, STRICT LIABILITY, OR OTHERWISE, EVEN IF VACATIONEEZE.COM, ITS AFFILIATES, AND/OR THEIR RESPECTIVE SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF DAMAGES. BECAUSE SOME STATES/JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES, THE ABOVE LIMITATION MAY NOT APPLY TO YOU. VACATIONEEZE.COM .COM, INC. RESERVES THE RIGHT TO REFUSE SERVICE TO ANY CUSTOMER.
If, despite the limitation above, Vacationeeze.com .com or an affiliate or service provider is found liable for any loss or damage which arises out of, or is in any way connected with any of the occurrences described in the limitation above, then Vacationeeze.com and the service provider’s liability will not exceed, in total, the sum of US$250.00. Some states do not allow the limitation of liability, so the limitation may not apply.
INDEMNIFICATION
You agree to defend and indemnify Vacationeeze.com, its affiliates, and/or their respective suppliers and any of their officers, owners, directors, employees and agents from and against any claims, causes of action or demands, recoveries, losses, damages, fines, penalties or other costs or expenses of any kind or nature including but not limited to reasonable legal and accounting fees, brought on by:
(I) you, or on your behalf, or by members of your party in excess of the liability described above; or
(II) by third parties as a result of your use of Vacationeeze.com .com, Inc. services
(a) your breach of these Website Terms, Conditions and Notices or the documents referenced herein;
(b) your violation of any law or the rights of a third party; or
(c) your use of this Website.
NO UNLAWFUL OR PROHIBITED USE
As a condition of your use of this Website, you warrant that you will not use this Website for any purpose that is unlawful or prohibited by these terms, conditions, and notices. It is a violation of law to place a request, or make a purchase, using a false name with an invalid form of payment.
REGISTRATIONS
Vacationeeze.com . are registered trademarks of Vacationeeze.com .com, Inc. in the United States and/or other countries. Other products, logos, and company names identified on this site may be the trademark of their respective owners. Their use on this website and the availability of specific goods or services from such third-party through this site should not be construed as an endorsement or sponsorship of this site by any such third-party.
PERSONAL AND NONCOMMERCIAL USE LIMITATION
This Website is for your personal and noncommercial use. The content and information on this Website (including, without limitation, price and availability of travel services), as well as the infrastructure used to provide such content and information, is proprietary to Vacationeeze.com or its suppliers and providers. Accordingly, as a condition of using this Website, you agree not to use this Site or its contents or information for any commercial or non-personal purpose (direct or indirect). While you may make limited copies of your travel itinerary and related documents, you agree not to modify, copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer, or sell or resell any information, software, products, or services obtained from this Website. In addition, whether or not you have a commercial purpose, you agree not to:
(I) access, monitor , frame, mirror or copy any content or information of this Website using any robot, spider, scraper or other automated means or any manual process for any purpose without express written permission of Vacationeeze.com.;
(II) violate the restrictions in any robot exclusion headers on this Website or bypass or circumvent other measures employed to prevent or limit access to this Website; (III) take any action that imposes, or may impose, in the discretion of Vacationeeze.com, an unreasonable or disproportionately large load on the Vacationeeze.com .com, Inc. infrastructure; or
(III) take any action that imposes, or may impose, in the discretion of Vacationeeze.com, an unreasonable or disproportionately large load on the Vacationeeze.com .com, Inc. infrastructure; or
(IV) deep-link to any portion of this Website (including, without limitation, the purchase path for any travel services) for any purpose without express written permission of Vacationeeze.com.
THIRD PARTY LINKS
This Website may contain hyperlinks to Websites operated by parties other than Vacationeeze.com, Inc. Such hyperlinks are provided for your reference only. Vacationeeze.com does not control such Websites and is not responsible for their contents or your use of them. Vacationeeze.com inclusion of hyperlinks to such Websites does not imply any endorsement of the material on such Websites or any association with their operators.
ADDITIONAL GENERAL TERMS AND CONDITIONS
This agreement is governed by the laws of the State of Pennsylvania, USA. You hereby consent to the exclusive jurisdiction and venue IN THE STATE COURTS LOCATED in Bucks County, Pennsylvania, USA, in all disputes arising out or relating to the use of this Website, WHETHER THOSE DISPUTES SOUND – IN CONTRACT – TORT, OR OTHERWISE. Use of this Website is unauthorized in any jurisdiction that does not give effect to all provisions of these terms and conditions, including, without limitation, this paragraph.
You agree and acknowledge that the travel packages listed on this Website are comprised from a conglomeration of travel services provided by third parties. In this regard, Vacationeeze.com provides value to its customers by allowing its customers to reserve multiple travel services through a single travel package. The ultimate fulfillment of the travel services and hence, the travel packages listed on this Website, are provided by third parties at the ultimate travel destination location. No goods, services, or information of intrinsic value is transmitted or provided to a user of this Website in any state of the United States. To the contrary, you recognize and acknowledge that the use of this Website (including reserving a travel package) is only a preliminary act to traveling to the ultimate travel destination and using the travel package in that ultimate travel destination. You also agree and acknowledge that any payment for a travel package submitted through this website is processed at Vacationeeze.com. hosted site in Pennsylvania.
You agree that no joint venture, partnership, employment, or agency relationship exists between you and Vacationeeze.com Inc. as a result of this agreement or use of this Website.
Vacationeeze.com performance of this agreement is subject to existing laws and legal process, and nothing contained in this agreement is in derogation of Vacationeeze.com right to comply with law enforcement requests or requirements relating to your use of this Website or information provided to or gathered by Vacationeeze.com with respect to such use.
If any part of this agreement is determined to be invalid or unenforceable pursuant to applicable law including, but not limited to, the warranty disclaimers and liability limitations set forth above, then the invalid or unenforceable provision will be deemed superseded by a valid, enforceable provision that most closely matches the intent of the original provision and agreement shall continue in effect.
This agreement (and any other terms and conditions referenced herein) constitutes the entire agreement between the customer and Vacationeeze.com with respect to this Website and it supersedes all prior or contemporaneous communications and proposals, whether electronic, oral, or written, between the customer and Vacationeeze.com. with respect to this Website. A printed version of this agreement and of any notice given in electronic form shall be admissible in judicial or administrative proceedings based upon or relating to this agreement to the same extent and subject to the same conditions as other business documents and records originally generated and maintained in printed form.